Replacing the G7 EXO Diffusion Cartridge Cover

Due to a temporary supply chain shortage, the G7 EXO Diffusion cartridge cover will be secured to the device using two different M4 screw sizes: 2 × 18 mm...

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Manually Calibrating G7 with Multiple Gas Cylinders

If you do not have a single gas cylinder containing all the required gases to calibrate your portable G7 device, you will need multiple gas cylinders to...

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Calling and Messaging G7c

This article is only for self-monitored customers. If you have purchased a monitoring plan from Blackline Safety, the Blackline Safety Operations Center (SOC)...

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G7 and G7 EXO Gas Sensor Bump Testing and Calibration Order

Updated: October 25, 2022 This article describes the order that you should bump test or calibrate your G7 and G7 EXO gas sensors. This article can be...

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Changing your Loner Mobile Domain

The newly introduced Europe domain for Blackline Live may cause an error when you use your Loner Mobile app after June 24, 2022.

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Blackline Live and Third-Party Cookies

This article outlines the cookies Blackline Live uses and how they are used.

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Using the Wind Guard for Bump Testing or Calibrating G7 EXO Diffusion

When bumping testing or calibrating G7 EXO Diffusion in windy conditions, the Wind Guard is required to help regulate the flow and concentration of gas...

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Pellistor (Catalytic Bead) Sensor Technical Notes

This article provides an overview of the operation, accuracy, reliability, maintenance, and configuration of pellistor (catalytic bead) sensors.

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G7c and Medical Devices

The G7c emits radio frequencies and contains a magnet which may interfere with medical devices such as defibrillators or pacemakers.

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G7 EXO Pump Inlet Filters

Although the G7 EXO pump inlet filters are an optional accessory, Blackline recommends always installing the inlet filters when using G7 EXO Pump to maintain...

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G7 and G7 EXO Gas Sensor Incompatibility List

Updated March 17, 2022 It is important to verify that the configured gas sensor types are compatible with your G7 device. The following gas sensor types are...

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Resetting G7 EXO Pellistor (Catalytic Bead) LEL Sensors after an Overlimit Exposure

Background High concentrations of combustible gases affect pellistor (catalytic bead) Lower Explosive Limit (LEL) sensors in ways that do not apply to Infrared...

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Calibration and Bump Test Sequence for H2S and ClO2

When calibrating devices, the presence of Hydrogen Sulfide (H2S) will cause the Chlorine Dioxide (CIO2) response to show an OL then UL error.

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Blackline Safety 3g G7 Device Upgrade Program

Updated March 10, 2022. Beginning February 2022, US telecommunications companies will be shutting down their 3G networks to retire older equipment and prepare...

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Customer FAQs

The following questions related to Blackline Safety products and services have been frequently asked by customers:

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Using G7 EXO's Convenience Features

EXO devices using firmware version 3.455 and higher will include the following convenience features that will make it easier for device users to do their jobs:

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Correcting Start-Up Error on Pellistor (Catalytic Bead) Cartridge

Customers using a pellistor (catalytic bead) cartridge may experience a negative baseline reading upon starting up EXO. This may show as a negative Under Limit...

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Changing pump filter for updated G7 pump cartridge

 

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G7 EXO and Pellistor sensor compatibility

G7 EXO now supports gas cartridges with LEL‑Pellistor sensor technology. You can purchase a new EXO with LEL‑Pellistor, or you may be able to upgrade EXO with...

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Firmware update kit instructions

Overview This procedure will walk you through the steps to manually update firmware for:

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G7C AND G7X FIRMWARE UPDATE PROCESS FOR VERSION 3.450

Updated October 4, 2021   As with previous firmware updates, G7 downloads firmware version 3.450 over the air automatically. When the download is complete, G7...

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Settings that can cause false TWA alerts

Combining the ACGIH method and settings that allow devices to stay online for days at a time creates a condition where accumulated gas readings are never given...

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Blackline Safety customer glossary

Updated July 5, 2022 The Blackline Safety Customer Glossary is a collection of words, phrases and acronyms that are commonly used at Blackline Safety. 

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BUMP TEST AND CALIBRATION INTERVALS ON G7

How does the calibration or bump test interval work? Calibration or bump test intervals are set from G7’s configuration profile in Blackline Live. When your...

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G7c and G7x Firmware Update Process for Version 3.450

Updated October 1 2021   As with previous firmware updates, G7 downloads firmware version 3.450 over the air automatically. When the download is complete, G7...

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Replacing filter for G7 Multi-gas (Diffusion) Cartridge

Updated: October 18, 2022 G7’s filter must be replaced when it becomes visibly soiled or if bump tests and calibrations fail repeatedly. Improper reassembly...

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Blackline Live Account user roles

Blackline Safety is bringing customers a set of new roles to define each account user’s experience in the Blackline Live web portal. These roles were made...

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Setting up alerts and notifications for EXO pump low flow

Blackline Safety is introducing a new alert and notification type to the Blackline Live web portal. “Pump low flow” is an existing feature of G7 EXO, but as of...

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How to Calibrate O3 and ClO2 Sensors

Calibrating the ozone (O3 ) and chlorine dioxide (ClO2) sensors available for G7 differs from standard calibration in the following ways:

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Calibration and Bump Test Sequence for SO2 and Cl2

Updated March 9, 2022

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Calibrate CO2 and LEL infrared sensors

Blackline’s carbon dioxide (CO2) infrared and LEL infrared digital sensors perform calibrations independently of the Blackline detector. The span gas values...

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Introducing the tumble alarm feature for EXO

Blackline Safety is introducing a new feature to G7 EXO — the tumble alarm setting will be added to the EXO configuration page on Monday May 10, 2021, and can...

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Introducing the New Floorplans List page

Updated March 16, 2021   As part of Blackline Safety’s project to update Blackline Live — not only in functionality but in aesthetic as well — we will be...

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Introducing EXO pump configurations

Following the launch of the EXO pump module, we now have configurable options for the module in the EXO configuration profile.

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Introducing the new Beacons list page

Updated February 25, 2021   As part of a larger project to revamp some of the older pages on Blackline Live, we are very happy to announce that a new Beacons...

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Bump test and calibration due dates in maps info panel

Blackline Safety now displays when devices will be due for a future bump test or calibration right within the Blackline Live portal! This feature was made...

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Peak readings in Device history view

What are Peak readings? Peak readings are the highest readings of gas detected during an exposure. Aside from reporting the highest concentration of gas...

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Close Contact Detection for G7

Updated December 15, 2020   Due to the rise of COVID-19, companies are enforcing social distancing rules in the workplace, requiring that workers stay...

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Getting familiar with Blackline Live terminology

Blackline Live is our web-based software platform that allows customers and employees alike to manage and configure fleets of Blackline safety devices....

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What's New in Loner Mobile - 1.9.9.3 update

Loner Mobile 1.9.9.3 is now available. https://apps.apple.com/us/app/loner-mobile/id567595599 https://play.google.com/store/apps/details?id=com.lonermobile

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Option to "Disable device power down" ON G7

Updated August 21, 2020   For worksite policies that require devices to remain online at all times, Blackline Safety is introducing a new feature that disables...

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Configuration Profile Update July 17th, 2020

Customers will notice the change log at the bottom of their configuration profiles was updated on July 17th with the initiator “Blackline Safety Customer Care...

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Optional LEL Latching Alarm

Overview This feature allows a G7 device user to choose if they would prefer their LEL sensor to continue alarming even after gas levels have returned to...

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LEL-MPS Sensor Technical Notes

Updated: September 26, 2022 This support article is a technical reference for some key topics related to NevadaNano Molecular Property Spectrometer (MPS™)...

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Alert profile restrictions for Blackline-monitored customers

Article posted: May 13, 2020   Customers that are monitored by Blackline Safety's SOC (Safety Operations Center) will notice a few changes to alert profiles...

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Setting up gas alerts by sensor type

Article posted: May 13, 2020   Feature released Jun 1, 2020 Depending on the environment your Blackline devices are being used in, you may want to disable...

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Setting up PID sensors with correction factors

Blackline Safety has made improvements to our PID sensor support in order to accommodate a larger number of predetermined target gases, as well as the ability...

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Drive safe check-in and operational while charging features

Blackline G7 devices have a number of features that enhance the effectiveness of the device and the safety of the user. The drive safe check-in and operational...

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Introducing the new alerts page

This page was released Monday November 18.

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fall detection and no motion - explained

Blackline's G7 devices are equipped with the ability to detect if a user has fallen (fall detection) or is motionless for a period of time (no motion). These...

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Using Loner Mobile with your smartwatch

Loner Mobile versions 1.9.4.6 or newer leverage smart watch compatibility. You can now use your Apple Watch or Android Wear to perform key actions of the Loner...

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Loner mobile location settings

When using Loner Mobile on your smartphone, the app will prompt you to enable location services. The following article outlines details around this.

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G7's default calibration gas setpoints

G7's calibration gas set points can be customized from the configuration profile on Blackline Live. The following article outlines the default calibration...

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G7 and Bluetooth Accessories

Updated on November 29, 2021. With the release of firmware 3.421, G7 now supports the handsfree Bluetooth profile. This means that G7 can connect to audio...

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Barcode scanner recommendations

Blackline Live’s quick assign page has been designed to be used with a standard barcode scanner. The page will allow you to quickly assign Blackline devices to...

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Bump tests and calibrations on G7

How does the calibration or bump test interval work?

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Search on live maps

In order to make it easier to find and focus on specific online devices, Blackline has implemented a live map search. This search functionality will allow you...

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Display assigned team member on G7

This feature allows you to check who has been assigned to a device through its interface. This can be helpful when devices are stored or left to charge, and...

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Universal search in Blackline Live

It’s now easier than ever to find resources in Blackline Live. Whether you have an ID number and don’t know what kind of device it’s attached to, or you just...

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Gas Sensor Cross Sensitivity

Updated: September 26, 2022 This article describes gas cross sensitivity, how it can impact your gas sensors, and what gas sensors can exhibit it. The article...

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Exporting data from Blackline Analytics

Blackline Analytics displays data from your device fleet in a comprehensive and highly visual way, using charts and graphs to demonstrate trends and allow for...

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Wearing G7

Blackline recommends wearing G7 in one of two places for the most accurate gas reading and safety detection: clipped to your chest or your hip.

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“Under repair” device feature

Edited May 28, 2019 What does “under repair” mean? “Under repair” is a flag or indicator that can be applied to a G7 device in order to communicate that it...

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G7 configuration status

G7 configuration profiles now provide more insight to the state of a configuration on your device. With our latest portal update, you will notice that G7...

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Improved search function on profile pages

In order to make it easier than ever to add team members and devices to profiles, Blackline has enabled a search feature in the contact and device selection...

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Manually bump testing G7 with multiple gas cylinders

Updated: June 16, 2022 If you do not have one gas cylinder containing the entire gas mix to bump test your G7 device, you will need multiple gas cylinders to...

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Pairing new G7x devices with your organization’s Bridge network

When receiving a new G7x, it will first need to be paired to your organization’s Bridge network. Pairing devices is a one-time setup step. After being paired,...

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Blackline Live password policy

We require passwords in Blackline Live to be strong and secure. Passwords must contain the following: A minimum of 8 characters One upper-case letter One...

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Gas sensor readings report

Blackline Safety is excited to introduce a new and improved version of our previous incident report. This new gas readings report will plot gas readings over...

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PTT Feedback Program

If you are using a push-to-talk (PTT) enabled G7c device, you may have opted in to our PTT feedback program. Below you can view or download the PTT feedback...

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Call emergency response contact’s assigned device

Some companies work in facilities where cellphones are not permitted, making it difficult to contact emergency responders on-site in the case of an alert. In...

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Using G7 Pump

Updated March 1, 2022. How do I use pump? G7's multi-gas pump cartridge uses configuration modes to enable and disable the pump. Configuration modes allow G7...

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Configuration modes

Edited May 8, 2019 What is a configuration mode? Configuration modes are accessible through the configuration profile. Each profile can now support up to a...

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Introducing pump run mode

What is pump run mode? With the release of G7’s multi-gas pump cartridge, a new device mode is being introduced to accompany it. This mode is unique in that a...

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Operating Devices in Extreme weather

Updated September 09, 2022 This support article describes how very cold or very hot temperatures impact portable and area monitoring devices. This article...

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Installing G7's plastic belt clip

Blackline Safety offers a plastic belt clip to replace the metal alligator clip G7 devices ship with. If you are interested in ordering a plastic belt clip,...

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Transferring gas out exhaust

When looking at the back of G7 Dock, the gas out exhaust is the connector on the far left side of the dock. It is used to transfer calibration gas to a safe...

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Cleaning Devices and Accessories

Updated: October 25, 2022 This article explains how to clean portable and area monitoring devices and their accessories while avoiding contaminating device gas...

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Calculating STEL and TWA

Updated August 26, 2022 This article describes how TWA and STEL are calculated for G7c and G7x devices.

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G7x and G7 Bridge over-the-air firmware updates

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G7c over-the-air firmware updates

Updated September 11, 2019   It is important to note that your G7c must be powered on and have a solid green connectivity light in order to download firmware...

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Configuring G7 Dock from Blackline Live

Edited December 20, 2018 Dock configurations were previously not visible on the portal, and could not be configured without calling in to Blackline’s Customer...

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Blackline Analytics full screen mode

We now have a new full screen feature on the Blackline Analytics page in order to make our reports easier than ever to look at — especially on mobile! You will...

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Blackline Analytics — Using the Device logs report

Blackline Analytics now includes a Device logs report — this report is made up of a single table that includes information on all events reported to a device...

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Explore device data with Blackline Analytics

Edited February 11, 2019 Blackline Safety prides itself on providing customers with frequently updated data from their device fleet in the form of...

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How to test phone numbers in Blackline Live

The ability to test team member phone numbers is now available on Blackline Live. This feature will send a test SMS message to the listed mobile phone number...

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Maintaining monitoring organizations

Blackline Live’s relationship structure makes it possible for monitoring services to manage and monitor their customers’ devices directly within the Blackline...

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Using push-to-talk (PTT)

Edited September 19, 2020

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Bump Testing and Calibrating CL2 or CL2 and SO2 Sensors

Updated October 25, 2022 This article describes Blackline Safety’s equipment and device setting recommendations for bump testing and calibrating G7 and G7 EXO...

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Pairing devices with G7 Bridge

G7 Bridge and G7x come paired when shipped directly from Blackline. If you have purchased from a distributor (or are a distributor yourself), or have recently...

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Alert audio troubleshooting

For monitoring centres and self-monitored companies, Blackline Live’s alert banner is an extremely useful tool for quickly managing incoming alerts. A...

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Why Indoor Location Technology?

Indoor Location Technology and Blackline's Location Beacon are an important addition to accurately locate employees when working indoors. The following...

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Choosing a Vehicle Charger for your G7 Device

Updated July 4, 2022 This article provides guidelines for what vehicle charger to use with your G7 device.

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G7 Multi-gas cartridge sensor options

Updated March 22, 2022 The G7 multi-gas cartridge configuration supports two, three, four or five gas sensors. Support for five gases is specifically available...

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Using G7 devices — specific absorption rate

G7 SAFETY MONITORING Your employer has asked you to wear G7 safety monitoring technology to help ensure your wellbeing when working alone. G7 wearables...

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Cleaning G7's microphone and speaker

Upon start-up, G7 will test its lights, sound, vibration and ambient noise. If your sound test fails, it is likely that your microphone or speaker is dirty and...

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Relationships | Winter18 Update

Relationships are a one-way link between two businesses, where one business is allowed to manage or monitor the other’s resources. Relationships always involve...

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Groups | Winter18 update

Updated July 8, 2020 With the Winter18 update comes the addition of groups. Groups allow you to bundle your devices and share them with select account users....

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Team Members | Winter18 Update

With the launch of the Winter18 update comes the replacement of Blackline Live’s address book with the team members page. This new page serves to organize all...

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Devices | Winter18 Update

Devices Page Formerly the device users page, the devices page has received an updated look as well as additional features with the Winter18 update. The...

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Editing your information | Winter18 update

Updated October 15, 2019

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Blackline Live Winter18 update

Update — Winter18 is now live With this roll-out comes a host of new features and pages, as well as updates to improve the usability of existing pages. Explore...

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Blackline Live Language Support

Updated June 15, 2022 This article describes how the Blackline Live User Interface can be dynamically translated into multiple languages.

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Gas Regulators

Updated on April 28, 2022 What is a gas regulator? Gas regulators are an accessory that attaches to a gas cylinder. They regulate the amount of gas flowing...

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Replacing Filters For G7 Single-Gas Cartridges

Updated: November 08, 2022 This article describes how to change the filter on your G7 single-gas cartridge.

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Accessing the Blackline Web Application

Updated January 25, 2022   Using Blackline's software applications - such as the Blackline Live Safety Portal - does not require the installation of...

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Device Communication

This graphic illustrates how Blackline devices communicate with the Blackline Safety Network. Data travels from each device to the network through cellular and...

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Blackline Safety System

This graphic shows the different parties involved in Blackline's safety system, and how they are connected and communicate. An organization representative can...

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Placing Your Location Beacons

This guide will explain how to position Location Beacons in the Blackline Live portal. Correct set up of Location Beacons is crucial in order to make sure that...

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Preparing Your Floor Plan Files for Blackline Live

Use this guide in order to help you prepare your floor and site plan files for the Blackline Live portal. By following these guidelines you can help ensure...

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Loner Bridge Troubleshooting

How do I know if my Loner 900 is connected to Loner Bridge? Check your Loner 900 SureSafe™ indicator light. The SureSafe light on the Loner 900 indicates...

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How To Avoid False Alerts

Loner Bridge/900 System Do’s and Don’ts

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Messaging a Loner Bridge

Self-monitored customers may need to message a Loner Bridge for multiple reasons. Some of these reasons include: checking if a device user is OK or following...

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How the SureSafe and LiveResponse Lights Work

SureSafe™ light The SureSafe monitoring light tells you when your device is connected to the Blackline Safety Network and ensures that your safety is being...

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How Check-Ins Work

Checking in Checking in tells monitoring personnel that you are OK. The amount of time between check-ins and the amount of time the pending alarm sounds are...

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Alarms vs. Alerts

Local Alarms occur on the device Remote Alerts occur in the Blackline Live portal

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Calling A Loner M6

Self-monitored customers may need to call a Loner M6 for many reasons. Some of these reasons include: checking if a device user is OK, or following up on an...

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Blackline Safety Device Usage Reports

The Blackline Safety device usage report is designed to give visibility into how much each device is being used and by whom.

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Blackline Safety Alerts Report

The Blackline Safety Alerts report is designed to give visibility into the types of alarms your team is generating, and how long it is taking to act on these...

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